1. Digital Products – No Returns or Refunds
Due to the nature of digital content:
- All sales are final.
- We do not offer refunds, returns, or exchanges once a digital file has been delivered or accessed.
Digital products cannot be “returned,” and once downloaded, they cannot be revoked.
2. EU Customers – Right of Withdrawal Waiver
If you are purchasing from the European Union, by completing your purchase you:
- Explicitly consent to the immediate delivery of the digital content, and
- Acknowledge that you lose your 14-day right of withdrawal once the download begins.
This complies with Article 16(m) of the EU Consumer Rights Directive regarding digital content.
3. Exceptions (Technical Issues Only)
We will provide support and replacement files if:
- The file is corrupted
- The download link does not work
- You received the wrong file
If you experience technical issues, contact us within 7 days of purchase at:
Please include your order number and a description of the issue.
4. Accidental Purchases
If you accidentally purchase the same file twice, contact us immediately. We may issue a refund for duplicate purchases at our discretion.
5. File Compatibility
It is the customer’s responsibility to ensure that:
- Their device supports 4K resolution (3840 × 2160 px) for Frame TV artwork
- They understand how to upload digital art to their TV
- They select appropriate print sizes for printable artwork
We are not responsible for incompatibility due to device limitations.
6. Contact
For refund inquiries or technical support:
96thAvenue
Email: info@96thavenue.com
Website: https://96thavenue.com
